Refund policy
Returns & Exchanges Policy
Change of Mind
We want you to love your piece. If it's not quite right, you can request an exchange or store credit within 14 days of delivery.
To be eligible, items must be:
- Unworn and in original, sellable condition
- In their original packaging
- Accompanied by proof of purchase (order number or receipt)
Please note we're unable to offer exchanges or store credit on earrings, for hygiene reasons, unless faulty.
Change-of-mind returns are not eligible for a cash refund.
How to Request a Return
Email us at archivejewellerystudio@gmail.com with your order number and the reason for your return. We'll confirm eligibility and send you return instructions.
Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise stated.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at archivejewellerystudio@gmail.com, including your order number and a photo of the issue.
We will assess the item and organise a repair, replacement, or refund where appropriate, in line with Australian Consumer Law.
Important Notes
- Please choose carefully and check sizing before purchasing — we're happy to help with sizing questions before you order
- Minor variations in tone, finish, or shape may occur, as each piece is handmade
- Store credit is issued once the returned item is received and inspected, and does not expire
- Sale and archive/final-release items may be subject to different return terms, which will be stated on the relevant product page